Terms & Conditions


General Terms and Conditions of AEH spol. s r.o.





1. Introductory provisions

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") regulate the legal relations between AEH spol. s r.o., with registered office at Šenkvická cesta 14/J, 90201 Pezinok, Slovak Republic, ID No.: 35732890, registered in the Commercial Register of the Pezinok District Court, Section Sro, Insert No. 16024/B (hereinafter referred to as the "Seller"), and its customers (hereinafter referred to as the "Buyer").

1.2 These GTC are valid and effective from [insert date] and replace all previous versions.


2. Definitions

2.1 "Order" means a request by the Buyer to purchase goods or services from the Seller.

2.2 "Contract" means a legally binding agreement between the Seller and the Buyer for the purchase of goods or services entered into pursuant to the Order and these GTC.


3. Orders and contracting

3.1 Orders may be placed via the website, by e-mail, by telephone or in person at the Seller's registered office.

3.2 The contract between the Seller and the Buyer is concluded at the moment of confirmation of the order by the Seller to the Buyer.


4. Prices and payment terms

4.1 Prices for goods and services are carefully prepared and set out in our official price quotation, which includes the exact date from which the prices apply. This quotation provides a detailed breakdown of the costs associated with each product and service, including any discounts, freight charges, tax obligations and other relevant costs. The price validity date provides transparency and allows the Buyer to plan their costs in accordance with current offers.

4.2 The Seller reserves the right to adjust prices. The Buyer will be informed of the price change prior to the conclusion of the contract.

4.3 Payment for goods and services shall be made on the basis of issued invoices, valid for 14 days from the date of issue, unless otherwise agreed.


5. Delivery terms

5.1 The Seller shall ensure delivery of the goods to the Buyer at the agreed place and on the agreed date.

5.1.1 If the delivery includes the installation of the equipment, the Seller shall arrange for the professional installation of the goods at the location specified by the Buyer. The Buyer shall provide access to the installation site and shall provide the Seller with all necessary information and support required for the successful completion of the installation.

5.1.2 The installation work shall be carried out in accordance with the technical standards and safety regulations in force in the Slovak Republic. The Seller shall ensure that all technicians and workers involved in the assembly have the necessary qualifications and certificates.

5.1.3 In the event that electrical connections, installation of electrical wiring or other specific modifications are required, the Buyer shall ensure their availability or arrange for their implementation by a qualified professional at its own expense.

5.1.4 The Seller shall provide the Buyer with documentation and manuals for the operation and maintenance of the equipment after its installation. If training is required for the operation of the equipment, it may be agreed separately and shall be subject to a supplemental agreement between the Parties.

5.2 Delivery times are approximate and the Seller shall not be liable for delays caused by force majeure, technical problems or incorrect information provided by the Buyer.


6. Rights and Obligations of the Parties

6.1 The Seller undertakes to deliver the Goods or provide the Services in accordance with the Order and these GTC.

6.2 The Buyer agrees to pay the price of the Goods or Services in accordance with the payment terms set out in the Contract.

6.3 The Buyer is obliged to inspect the delivered goods upon receipt and to inform the Seller immediately in case of obvious defects.


7. Warranty and Claims

7.1 The Seller warrants the Goods for a period of 24 months from the date of delivery for final ordinary customers and 12 months for business customers (B2B) in accordance with EU law.

7.2 In the event of discovery of a defect, the Buyer shall notify the Seller immediately and follow the claims procedure as instructed by the Seller.

7.3 The Seller undertakes to remedy the defect by replacing the goods or refunding the money in accordance with applicable law.


8. Privacy Policy

8.1 The Seller processes the Buyer's personal data in accordance with Act No. 18/2018 Coll. on the protection of personal data and the corresponding Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

8.2 The Buyer consents to the processing of its personal data for the purposes of the performance of the Contract, the provision of the Services and the Seller's marketing activities, provided that the Buyer gives its express consent to do so.


9. Responsibility

9.1 The Seller shall not be liable for damages caused by improper use of the goods by the Buyer, as well as for damages caused by force majeure.

9.2 In the event of a breach of contractual obligations, the Seller undertakes to thoroughly investigate and prove its fault, whether gross or ordinary, in accordance with the currently applicable laws and standards. This process includes gathering relevant evidence, analyzing the circumstances of the breach and assessing the seriousness of the breach according to the provisions of the law. The Seller shall ensure that all steps are carried out in a transparent and fair manner, taking care to comply with all legal procedures and to protect the rights of both parties. If the Seller is found to be at fault in these breaches, appropriate action will be taken to remedy the situation, including compensation, repair or other agreed compensation, to ensure compliance with contractual obligations and to minimise the negative impact on the Buyer.


10. Applicable law and dispute resolution

10.1 Contractual relations between the Seller and the Buyer shall be governed by the laws of the Slovak Republic.

10.2 All disputes arising out of or in connection with the Contract shall first be settled amicably. In the absence of conciliation, disputes shall be submitted to the competent court in accordance with the law of the Slovak Republic.


11. Final provisions

11.1 The Seller reserves the right to change these GTC. Changes shall be published on the Seller's website and shall come into force on the date of their publication.

11.2 Any contractual arrangements that are contrary to these GTC shall be null and void, unless otherwise expressly agreed in the contract.

11.3 The invalidity or unenforceability of individual provisions of these GTC shall not affect the validity of other provisions.

11.4 These GTC enter into force on the date of their publication on the Seller's website.




77RM+PR Pezinok